tk999agent Privacy Policy

tk999agent is a trusted online betting and casino platform in Bangladesh. We are fully committed to protecting the privacy of our users. This Privacy Policy explains how tk999agent collects, uses, stores, and where necessary shares your personal information.

This policy applies to the tk999agent website (https://tk999agent.lat) and all associated services. When you use our services, register, or engage with our platform in any way, your information is processed under this policy.

tk999agent believes that every user's personal information is their own asset. We therefore collect only the information that is necessary and store it with the highest level of security. Before reading this privacy policy, please also read our Terms and Conditions and Responsible Gaming policy.

tk999agent collects your information in various ways. What we collect is described in detail below:

2.1 Information You Provide Directly

During registration, login, or use of our services, you directly provide the following information:

• Full name, date of birth, and national identity card number (for identity verification)
• Email address and mobile number
• bKash, Nagad, or Rocket account details (for financial transactions)
• Residential address
• Account password (stored in encrypted form)
• Information provided when contacting customer support

2.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device identifier information
• Browser type and version
• Operating system
• Browsing activity on the website (pages visited, time spent, clicks)
• Login time, logout time, and session-related information
• Information collected from cookies and web beacons

2.3 Transaction-Related Information

We retain records of all your financial transactions, including deposits and withdrawals. This includes the transaction date, amount, method, and associated reference number. This information is required to comply with Anti-Money Laundering (AML) standards.

tk999agent uses your personal information only for specific and legitimate purposes. The main purposes for which we use your information are as follows:

• Account Management: Creating, verifying, and maintaining your account.
• Service Delivery: Ensuring betting, casino games, transaction processing, and other platform features are available.
• Identity Verification (KYC): Confirming the identity of all users and preventing unauthorized accounts.
• Financial Security: Preventing fraud, money laundering, and other unlawful activities.
• Customer Support: Resolving any questions or issues you may have. Our 24/7 Bengali live chat support uses your information to provide more effective service.
• Relevant Offers: Informing you about relevant bonuses and promotional offers based on your preferences and usage patterns.
• Responsible Gaming: Identifying problematic gambling behavior and providing responsible gaming tools.
• Legal Compliance: Complying with applicable laws and regulations.
• Platform Improvement: Using analytical data to improve the quality of our services.

tk999agent treats the security of your information as the highest priority. We use industry-standard technical and administrative safeguards.

4.1 Technical Safeguards

• SSL Encryption: 256-bit SSL encryption is used across our entire platform, keeping your information fully secure during transmission.
• Data Encryption: All stored data, especially passwords and financial information, is protected with strong encryption algorithms.
• Firewall and Antivirus: Our servers are protected with advanced firewalls and security software.
• Regular Security Reviews: Our security experts regularly test the system for vulnerabilities.

4.2 Data Retention Period

We retain your information for as long as your account is active and as needed to provide services. Even after an account is closed, certain financial and transaction-related information is retained as required by legal obligations (generally 5–7 years). After the specified period, data is securely deleted.

4.3 Steps in the Event of a Data Breach

If the security of your information is compromised for any reason, tk999agent will notify you as quickly as possible and take the necessary corrective steps. We remain vigilant at all times to prevent such incidents.

tk999agent never sells or commercially shares your personal information. However, in certain specific circumstances, limited information may need to be shared with third parties:

5.1 Payment Processors

Necessary transaction information is shared with payment service providers such as bKash, Nagad, and Rocket to process financial transactions. This information is used solely to complete the specific transaction.

5.2 Technology Partners

Game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others) are our technology partners. They receive only the minimum information necessary to operate the games.

5.3 Legal Requirements

Information may be provided to the relevant authorities in response to a court order, government directive, or other legal obligation. In such cases, tk999agent always complies with applicable law.

5.4 Corporate Changes

In the event of a merger, acquisition, or business restructuring, user information may be transferred. In such circumstances we will notify you in advance and the standards of this privacy policy will be maintained.

The tk999agent website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us improve the quality of our services.

6.1 Cookies We Use

• Essential Cookies: To maintain login sessions and ensure core functionality. The platform cannot work properly without these cookies.
• Functionality Cookies: To remember your preferences (such as language settings) and personalize your experience.
• Analytical Cookies: To understand platform usage statistics, which helps improve our services.
• Security Cookies: For fraud detection and account protection.

6.2 Cookie Control

You can control cookies by changing your browser settings. However, please note that disabling certain cookies may limit some platform functionality. Essential cookies remain active at all times as services cannot be provided without them.

As a user of tk999agent, you have the following rights over your personal information:

• Right to Know: You have the right to know what information we hold about you. Upon request, we will provide you with details of your information.
• Right to Correction: If any information we hold about you is incorrect, you may request that it be corrected. We will do so as quickly as possible.
• Right to Erasure: In certain circumstances you may request that your information be deleted, however some information may need to be retained for a specified period due to legal obligations.
• Right to Restrict Processing: In certain circumstances you may request that processing of your information be limited.
• Right to Portability: You have the right to receive your information in a structured, machine-readable format.
• Right to Object: You may object to your information being used for direct marketing or profiling purposes.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days.

tk999agent is for people aged 21 and above only. We do not intentionally collect any information from minors or provide services to them. Age verification is a mandatory step in the registration process.

If we become aware that a minor's information has entered our system, we will immediately close that account and delete all associated data. If a parent or guardian believes their child is using our platform, please contact our support team.

tk999agent may update this privacy policy from time to time. Changes may generally occur for the following reasons:

• Changes to applicable laws and regulations
• Addition of new services or technologies
• Improvements based on user feedback and review
• Development of security practices

For any significant changes, we will send a notification to your registered email and publish an announcement on the website. Continued use of the service after a change is considered acceptance of the updated policy.

The "Last Updated" date at the top of the policy will always be displayed. We recommend that you review this policy regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. Our support team is available 24 hours a day, 7 days a week to assist you in Bengali.

• Live Chat: 24/7 Bengali live chat support — log in to the tk999agent platform and chat directly.
• Email: [email protected]

We generally respond to emails within 24 hours. For information-related requests, a response will be provided within 30 days. Your privacy is our highest priority and we process all requests with the greatest care and speed.